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Alex Acosta
alex_acosta1@ryder.com
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Lease Onboarding Overview
Published April 9th, 2026 by Alex Acosta
This article provides an overview of key operational, billing, and compliance processes for Ryder lease and rental customers. It explains how charges are structured across fixed and variable billing, maintenance, fuel, licensing and fuel tax, insurance, accident reporting, taxes, invoicing, and payments, outlining customer responsibilities and Ryder
Ryder Trucks Overview
Published April 13th, 2026 by Alex Acosta
Ryder offers several light‑ and medium‑duty truck rental options designed to support different hauling, delivery, and operational needs. This article provides an overview of available truck types, key vehicle features, and common use cases to help you determine which option best fits your transportation requirements. Box Trucks Light‑duty box tr
How to Make an Invoicing Payment
Published May 22nd, 2026 by Alex Acosta
This article provides an overview of how to manage invoice payments and related account activities. It outlines the available payment methods, including ACH and credit card, along with guidance on making full or partial payments, scheduling future payments, and approving invoices. In addition, it covers how to track payment history, cancel scheduled
How to set up Fleet Sync for Isaac (English)
Published May 22nd, 2026 by Alex Acosta
This article covers how to set up Fleet Sync for Isaac customers. What is Fleet Sync? Fleet Sync is a free Ryder service that connects data from your telematics provider with Ryder systems and RyderGyde. By securely sharing vehicle data such as mileage, location, fuel information, and vehicle diagnostics, Fleet Sync helps automate fleet management
How to integrate eDVIR for Solera/Omnitracs
Published July 1st, 2026 by Alex Acosta
This article covers how to integrate eDVIR for Solera/Omnitracs customers. Why Integrate eDVIR? Integration Flexibility: Ryder integrates with all leading eDVIR systems. Automated Defect Reporting: eDVIR integrates directly with Ryder's shop system, eliminating double entry of issues. Stay DOT Compliant: Repair dispositions are synced back to you
Comment configurer Isaac Fleet Sync (Français)
Published June 9th, 2026 by Alex Acosta
Cet article explique comment connecter vos données télématiques ISAAC à Ryder en quelques étapes simples. Une fois l'activation effectuée, les données de vos véhicules seront automatiquement transmises aux systèmes de Ryder pour faciliter la visibilité du parc, la maintenance et la facturation. Guide étape par étape Pour activer votre intégration, v
How to integrate eDVIR for Platform Science
Published July 6th, 2026 by Alex Acosta
This article covers how to integrate eDVIR for Platform Science customers. Why Integrate eDVIR? Integration Flexibility: Ryder integrates with all leading eDVIR systems. Automated Defect Reporting: eDVIR integrates directly with Ryder's shop system, eliminating double entry of issues. Stay DOT Compliant: Repair dispositions are synced back to you
Maintenance Billing Overview
Published April 9th, 2026 by Alex Acosta
This article helps customers understand their responsibilities, billing expectations, and how to manage maintenance approvals to ensure transparency and control over vehicle service costs. It outlines how preventive maintenance (PM) service is structured within the Ryder Select Care program, including what is covered, what is excluded, and how addit
Fleet Sync Overview
Published March 5th, 2026 by Alex Acosta
This article covers how to share your telematics data with Ryder using Fleet Sync. What is Fleet Sync? Fleet Sync is a free Ryder service that connects data from your telematics provider with Ryder systems and RyderGyde. By securely sharing vehicle data such as mileage, location, fuel information, and vehicle diagnostics, Fleet Sync helps automate
Importance of Vehicle Washing
Published April 16th, 2026 by Alex Acosta
This article describes the impact of considerate vehicle washing on the environment. Storm drains are designed to carry rainwater away from roads and facilities to help prevent flooding. Unlike sanitary sewer systems, storm drains typically discharge directly into local rivers, streams, and bays, without treatment. Because of this, pollutants that e
Fixed & Variable Billing Overview
Published April 9th, 2026 by Alex Acosta
This article provides fleet managers with an overview of how Ryder bills both contractual and rental units. It describes the usual fixed and variable billing methods for ChoiceLease–SelectCare vehicles, why it's important to send in meter readings using RyderGyde™ for correct billing, and how annual mileage, rate hikes, and extra charges are calcula
How to activate ELD service for a Rental Truck
Published February 23rd, 2026 by Alex Acosta
This article provides step-by-step guidance on how drivers can enable ELD service for a Ryder Rental Truck. For Rental Drivers Before You Begin Before ELD service can be activated for a rental truck, ELD account must be configured for your Rental Account by a fleet administrator. See How to setup ELD for your Rental Account for instructions.
How to Use the RyderGyde™ AI Assistant
Published March 6th, 2026 by Alex Acosta
Ryder has introduced AI capabilities within RyderGyde™ to help Fleet Managers and Drivers quickly access key fleet and vehicle information. This article provides an overview on how to use the RyderGyde AI Assistant, what types of questions it can answer, and important limitations to be aware of. For Fleet Managers Using the AI Assistant The RyderG
eDVIR Integration Overview
Published July 1st, 2026 by Alex Acosta
This article provides an overview on how to integrate eDVIR with your telematics provider. Why Integrate eDVIR? Integration Flexibility: Ryder integrates with all leading eDVIR systems. Automated Defect Reporting: eDVIR integrates directly with Ryder's shop system, eliminating double entry of issues. Stay DOT Compliant: Repair dispositions are sy
eDVIR Overview
Published March 30th, 2026 by Alex Acosta
This article provides an overview of eDVIRs and how they play a critical role in keeping drivers safe, vehicles road-ready, and fleets compliant. RyderConnect eDVIR makes the inspection and repair process easier by linking your ELD or DVIR app with RyderGyde™ and Ryder shop systems through reliable telematics service providers (TSPs). This closed-lo
Leasing Overview
Published April 17th, 2026 by Alex Acosta
This article provides an overview of the leasing options at Ryder. Ryder provides fleet leasing and maintenance solutions designed to support a wide range of commercial vehicle needs. Customers can lease light-, medium-, and heavy‑duty vehicles with flexible terms, predictable monthly costs, and optional maintenance coverage. Both new and pre‑owned
Understanding CARB Vehicle Emission Regulations
Published April 17th, 2026 by Alex Acosta
The regulatory tide is turning, but not in the way many expected. This article provides an overview of CARB Vehicle Emission Regulations and what this means for your fleet, compliance strategy, and your long-term planning. In 2025, the trucking industry is seeing a surprising shift: a partial rollback of some vehicle emissions mandates from the Cali
Trailer Tracking Overview
Published March 24th, 2026 by Alex Acosta
Trailer tracking addresses a common challenge in logistics by transforming trailers from hard‑to‑find assets into fully visible, GPS‑enabled equipment. By integrating tracking data into RyderGyde or other business systems, you gain real‑time visibility that eliminates yard hunts, reduces underutilization, and improves recovery of lost or stolen asse
How to setup ELD for your Rental Account
Published February 23rd, 2026 by Alex Acosta
This article provides step-by-step guidance for initial account-level setup for Electronic Logging Device (ELD) for Ryder rental vehicles. Note, this initial setup is required before ELD can be activated for an individual vehicle. For Fleet Managers If you have difficulty accessing your account, you can either call your local rental location, call
Rental ELD Set Up
Published April 13th, 2026 by Alex Acosta
This article explains how to get started with the Ryder Rental Electronic Logging Device (ELD), which is included at no additional cost for all Ryder Rental customers with an active rental profile. You’ll learn how to activate your ELD account, log in through the MyGeotab platform, set up company and user information, add and remove rental vehicles,
How to integrate eDVIR for Samsara
Published June 23rd, 2026 by Alex Acosta
This article covers how to integrate eDVIR for Samsara customers. Why Integrate eDVIR? Integration Flexibility: Ryder integrates with all leading eDVIR systems. Automated Defect Reporting: eDVIR integrates directly with Ryder's shop system, eliminating double entry of issues. Stay DOT Compliant: Repair dispositions are synced back to your eDVIR s
Tax Overview
Published April 9th, 2026 by Alex Acosta
This article provides an overview of how sales tax, personal property tax, and heavy vehicle use tax are applied, including potential exemptions, customer responsibilities for maintaining accurate vehicle information, and how state‑specific tax requirements are managed. Sales Tax Exempt Sales Tax laws vary depending on the vehicle’s domiciled state,
Telematics Overview
Published March 24th, 2026 by Alex Acosta
Have you heard the term “telematics” and wondered what it means? This article gives a quick overview. By definition, telematics is the use of telecommunications to collect, transmit, store, and analyze data from a vehicle in real-time. In practice, fleet telematics helps businesses of any size operate more efficiently by providing real-time visibili
Fuel Overview
Published April 9th, 2026 by Alex Acosta
This article explains how fuel is provided, billed, and managed across ChoiceLease, SelectCare, and Rental vehicles, including first‑tank fuel charges, customer fuel responsibilities, return requirements, Ryder and partner fueling locations, and available fueling options for non‑contractual customer‑owned vehicles. Ryder Fuel ChoiceLease As a Ryde
How to View Your Invoices in RyderGyde
Published July 13th, 2026 by Alex Acosta
This article explains how to view invoice details, download PDF copies, search and filter invoices to quickly find what you need, and export invoice lists for reporting or recordkeeping. RyderGyde makes it easy to find, review, and download your invoices in one place. With RyderGyde Invoices, you can: View invoice details Download invoice PDFs F
Connected Fleet Solutions Overview
Published February 3rd, 2026 by Alex Acosta
Unlock the power of a connected fleet in this overview of Ryder's Connected Fleet Solutions. From visibility to compliance, safety, connectivity, and efficiency, Ryder Connected Fleet Solutions equips you with the tools and insights to take control of your fleet performance. Simplified Fleet Management with RyderGyde™ can help fleet managers and dri
Misfuelling & DEF Contamination
Published April 16th, 2026 by Alex Acosta
This article provides a general guideline on prevention for misfuelling and DEF contamination in a Ryder vehicle. Misfuelling is a common but preventable risk for fleet operations. A momentary mistake at the fuel pump, often caused by similar-looking fuel caps, time pressure, or unfamiliar equipment, can result in severe vehicle damage, extended dow
How to integrate eDVIR for Geotab
Published July 1st, 2026 by Alex Acosta
This article covers how to integrate eDVIR for Geotab customers. Why Integrate eDVIR? Integration Flexibility: Ryder integrates with all leading eDVIR systems. Automated Defect Reporting: eDVIR integrates directly with Ryder's shop system, eliminating double entry of issues. Stay DOT Compliant: Repair dispositions are synced back to your eDVIR sy
Dashcam Overview
Published March 31st, 2026 by Alex Acosta
This article provides an overview of dashcams and the importance of using one in your fleet. Dashcams have evolved from basic recorders into proactive safety tools that provide critical context in high‑risk driving environments. More than just cameras, modern solutions are a critical tool to protect your business, exonerate drivers, and strengthen a
IFTA Invoice Dashboard Overview
Published April 13th, 2026 by Alex Acosta
This article examines the IFTA Invoice Dashboard in the Fuel Reports section of RyderGyde™, which provides fleet managers with a clear, detailed view of all fuel tax charges billed to their account. The Dashboard Invoices reflect all invoices for the selected timeframe and include a summary of customer information and invoice totals. It can filter o
How to integrate eDVIR for OneView Pedigree
Published July 2nd, 2026 by Alex Acosta
This article covers how to integrate eDVIR for OneView/Pedigree customers. Why Integrate eDVIR? Integration Flexibility: Ryder integrates with all leading eDVIR systems. Automated Defect Reporting: eDVIR integrates directly with Ryder's shop system, eliminating double entry of issues. Stay DOT Compliant: Repair dispositions are synced back to you
Insurance Overview
Published April 9th, 2026 by Alex Acosta
This article outlines insurance requirements and options, including the process and consequences when customers provide their coverage as well as the availability and limitations of Ryder-provided insurance. Customer Provides Insurance When you provide your own insurance, you must provide a standard Unexpired Accord Form/Certificate of Insurance t
Getting set up with Invoicing
Published April 9th, 2026 by Alex Acosta
This article explains how Ryder invoices services, delivers and manages invoices, and supports multiple payment methods, including online billing, dispute management, and recurring ACH payment processing. Ryder offers a variety of services or components that we may invoice you for. The grouping of charges on a Ryder invoice is flexible and may be ad
Readings Overview
Published February 19th, 2026 by Alex Acosta
The RyderGyde™ Readings allow you to enter and monitor vehicle readings required by Ryder for variable rate billing on leased vehicles and trailers. Ryder pulls readings from multiple systems, and RyderGyde not only provides visibility to the readings; it allows customers to manually enter them as well. Customer-centered readings are prioritized ov
Truck Rental Overview
Published April 13th, 2026 by Alex Acosta
This article provides an overview of rental solutions. Ryder offers commercial truck rental options to help businesses supplement their fleet as needs change. Customers have access to a nationwide rental network with 425+ locations and vehicles across multiple classes, making it fast and easy to find rental equipment when and where it’s needed. Rent
Quick Start Guide for Drivers
Published February 3rd, 2026 by Alex Acosta
The RyderGyde™ mobile app gives drivers easy access to tools that keep them safe, connected, and efficient on the road. Drivers can find Ryder locations, submit eDVIRs, check-in to the shop, and request roadside assistance. For Drivers Video Tutorial This 3-minute clip shows a quickstart guide for drivers within RyderGyde. Download the RyderGyde m
Accident Reporting Overview
Published April 9th, 2026 by Alex Acosta
This article outlines accident and claims reporting requirements, including required actions, documentation, and contacts, based on whether the customer carries their own insurance, has Ryder‑provided insurance, or is reporting a third‑party claim. Customer Provides Insurance If you are in an accident, damage(s) must be reported to a local Ryder s
Licensing/Fuel Tax Overview
Published April 9th, 2026 by Alex Acosta
This article provides an overview of Ryder’s vehicle licensing, permitting, fuel tax reporting, and compliance requirements, including IRP versus Base plate registration, customer DOT and IFTA responsibilities, state-specific taxes and permits, and how Ryder supports reporting, citations, and toll processing for lease and rental vehicles. Licensin
Roadside Case Overview
Published February 4th, 2026 by Alex Acosta
From the Roadside page in RyderGyde™, fleet managers can view active or recent roadside incidents across their fleet. Viewing Roadside Cases Key Insights Vehicle #: number under a roadside case review. Case #: Unique number for a vehicle under a roadside case review. VIN: VIN number of the vehicle under a roadside case review. Type: type of
How to Subscribe to a Spreadsheet Report
Published March 12th, 2026 by Alex Acosta
This article covers how to subscribe to reports on cost, fleet, fuel, rental, KPIs, maintenance, roadside assistance, and benchmarking analysis. With Subscriptions, users can have a new saved view of all their current reports for ease of access. For Fleet Managers Video Tutorial This 2-minute clip walks through how to subscribe to a spreadsheet repo
Fleet Map Overview
Published February 4th, 2026 by Alex Acosta
This article provides a brief summary of viewing the Live Fleet Map. With the Live Fleet Map, users can see in real-time where Ryder's fleet locations are stationed nationwide. This tool uses ELD-compliant OEM telematics to provide visibility into vehicle location, fuel usage, and driver behavior, along with a nationwide view of Ryder locations. A
Ryder Semi Trucks Overview
Published April 13th, 2026 by Alex Acosta
Ryder offers several semi‑truck rental configurations to support different freight, route, and operational requirements. This article provides an overview of available single‑axle, tandem‑axle, sleeper, and electric semi‑truck options, along with key characteristics that may help determine which configuration best fits your transportation needs.
How to Filter your Fleet
Published March 31st, 2026 by Alex Acosta
You can refine your fleet using the global filter, fleet filter, or groups filter. Regularly updating the filters to reflect any changes in fleet size, location, or operational priorities. This ensures that your fleet management remains dynamic and responsive to evolving requirements. For Fleet Managers Filter with the Global Filter This tool helps
FAQ for Fleet Managers
Published February 17th, 2026 by Alex Acosta
Understand essential tips and insights to effectively manage fleets and improve efficiency. View our frequently asked questions below. For Fleet Managers Why isn’t my unit appearing on RyderGyde? If a unit does not appear in the account, a few things should be checked first: You may be the first user for the account. You entered an FIS account numbe
How to Book Truck Rentals
Published March 24th, 2026 by Alex Acosta
This article describes how to book a truck rental. Ryder Rentals Online is the fastest and easiest way to reserve, view, and modify rentals without picking up the phone. Easy Booking: Reserve vehicles across the U.S. in just a few clicks. Self-Service Convenience: View and modify all your Ryder rentals anytime, anywhere. Greater Vehicle Visibility:
Billing Contacts FAQ
Published April 13th, 2026 by Alex Acosta
This article provides the contact information for the separate categories in the Billing department. Fuel Tax Department Driver Trip Records and Individual Fuel Receipts Submissions Contact Trip_Records@ryder.com. GPS Reports (State Summaries & Audit Details) Submissions Contact GPS_Reports@ryder.com. Forms for Customers Reporting the
Rental FAQ
Published March 24th, 2026 by Alex Acosta
Explore essential insights on rental terms, agreements, and tips for maximizing your rental experience effectively. For Fleet Managers Can I rent Ryder trucks for personal use? No. Ryder rents trucks only for commercial purposes. Company must be a registered business. Ryder does not accept personal or one-way rentals. If I rent from one location
FAQ for Drivers
Published March 3rd, 2026 by Alex Acosta
Understand essential tips and insights to effectively use the RyderGyde™ mobile app. View our frequently asked questions below. For Drivers How do I get the RyderGyde mobile app? Downloading the RyderGyde mobile app is necessary for having on-the-go access to start eDVIRs, logging fuel receipts, checking in your vehicle, and finding shop locations,
Ryder Vans Overview
Published April 13th, 2026 by Alex Acosta
Ryder offers several types of commercial vans to support different transportation and delivery requirements. The following overview explains the key features and typical use cases for diesel sprinter vans, gas cargo vans, and electric cargo vans, helping you determine which option best fits your operational needs. These vans are equipped with commer
Ryder Commercial Trailers Overview
Published April 13th, 2026 by Alex Acosta
Ryder offers several trailer rental options to support short‑term, seasonal, or supplemental freight and storage needs. This article provides an overview of available trailer types, key features, and typical applications to help determine which trailer best aligns with your operational requirements. Dry Van Trailers Dry van trailers are commonly
How to Bulk Upload Vehicle Readings
Published March 3rd, 2026 by Alex Acosta
Follow these steps to bulk upload readings for odometer, hubometer, reefer, and standby hours. View the Readings Overview article for more information on managing readings. For Fleet Managers Bulk Upload Functionality If your fleet has more than 25 vehicles, you may want to use the bulk upload tool. This allows for entries or lookups from other syst
How to Use RyderGyde™ as a Driver
Published March 6th, 2026 by Alex Acosta
The RyderGyde™ mobile app enables drivers to be productive on the road. Available on iOS and Android devices, it provides roadside assistance, checks fuel prices, vehicle updates, and servicing inspections at your fingertips. Drivers can download the RyderGyde mobile app from the Google Play Store or the Apple App Store . For Drivers Video Tutorial
Understanding Total Cost of Ownership (TCO)
Published April 29th, 2026 by Alex Acosta
Managing a commercial fleet has become increasingly complex. Rising maintenance costs, fluctuating interest rates, and ongoing operational demands all make it more difficult for fleet managers to control expenses and plan effectively. One decision that often carries long-term financial impact is whether to buy or lease commercial vehicles. Owning a
How to Export Current Readings
Published February 4th, 2026 by Alex Acosta
This article walks through how to view and export readings from RyderGyde™. For Fleet Managers Step-by-Step Guide For a quick checklist on exporting your current readings, follow the steps: Log in to rydergyde.com. Select Readings. Select the search bar to find a specific unit or use the Filter button to locate a sub-fleet. To Export Click on the
Prompting Reports
Published April 21st, 2026 by Alex Acosta
This article provides a tutorial on how to open and use reports in RyderGyde™, including selecting report categories; handling prompts (questions) for filtering data and time frames; explaining the differences between Dynamic Date, which allows saving reports with refreshing data, and Date Hierarchy, which captures fixed time snapshots without data
Quick Start Guide for Fleet Managers
Published February 3rd, 2026 by Alex Acosta
Fleet Managers can use rydergyde.com to effectively manage their fleet. With this all-in-one web application, you can manage your vehicles, get maintenance updates, get roadside service, and more. Its use of telematics connectivity adds an extra layer of transparency and trust that gives you the critical information you need to operate and optimize
How to Create an eDVIR
Published February 3rd, 2026 by Alex Acosta
This article covers frequently asked questions related to eDVIR pre-trip and post-trip inspections on a mobile device. These inspections are essential for ensuring the safety and reliability of vehicles in commercial fleets. Drivers electronically submit an eDVIR, an electronic Driver Vehicle Inspection Report, both pre-trip and post-trip. By stream
Fleet & Vehicle Details Overview
Published February 18th, 2026 by Alex Acosta
This article provides a brief summary of viewing the Fleet and Vehicle Details pages in RyderGyde™. On the Fleet page, you can easily search, view, export, and manage all your Ryder assets in one spot. Viewing Vehicle Details Step-By-Step Guide For a quick checklist for viewing fleet and vehicle details, follow the steps: Log in to rydergyde.com.
How to Select the Right TSP
Published April 10th, 2026 by Alex Acosta
In RyderGyde ™ and Ryder Connected Fleet, a Telematics Service Provider (TSP) is a third-party technology vendor that supplies telematics hardware, software, and data services for fleet vehicles. These providers gather and send vehicle information, like location, mileage, engine checks, driver habits, and compliance events, which Ryder uses in its s
How to set up a Service Appointment
Published March 19th, 2026 by Alex Acosta
This article examines how to view, schedule, and manage service appointments for smoother maintenance planning and better customer service. RyderGyde™ makes it easy to view vehicle appointments and gives you the correct service options you need. Scheduling a Service Appointment Requires Service Log in to rydergyde.com. Navigate to Maintenance &g
How to Contact Us
Published February 24th, 2026 by Alex Acosta
Whether it's fuel ticket support, a telematics inquiry, an insurance request, or any other question, Ryder has you covered for all your customer service needs. Ryder Assist Now No matter what questions you may have for Ryder, Ryder Assist Now can help. Simply call 800-GORYDER or e-mail now@Ryder.com, and a knowledgeable Ryder professional can hel
How to Check In
Published March 4th, 2026 by Alex Acosta
The touchless check-in process utilizes the RyderGyde mobile app, kiosk, and VQR to provide a smooth vehicle check-in experience. When users arrive, they can easily open the app, follow the prompts, and have their vehicle registered and assigned a parking spot without the hassle of waiting in line or handling paper tickets. For Drivers Step-By-Step
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