Ryder has introduced AI capabilities within RyderGyde™ to help Fleet Managers and Drivers quickly access key fleet and vehicle information. This article provides an overview on how to use the RyderGyde AI Assistant, what types of questions it can answer, and important limitations to be aware of.

For Fleet Managers

Using the AI Assistant

The RyderGyde AI Assistant is a feature that helps you quickly find answers about your fleet and RyderGyde tools.

What Questions Can I Ask?

The RyderGyde AI Assistant is your guide to fleet info. You can ask about your fleet, such as where a vehicle is located, whether a unit is on your account, upcoming service appointments, maintenance status, PM information, open defects, odometer history, mileage, and readings. 

You can also ask RyderGyde how-to questions. If you are unsure how to complete a task, where to find something, or what a feature means, you can ask the Assistant for guidance before contacting customer support. For example, the Assistant can help explain how to enter readings, upload bulk readings, find documents, schedule service, track roadside cases, connect telematics, or troubleshoot why something is not appearing in RyderGyde. 

To get better answers, remember to ask one question at a time and include details when you can, such as a unit number, VIN, date range, or the RyderGyde page you are using. The more specific your question is, the better the Assistant can help.

You may ask questions about:

Vehicle Status & Details: Ask about the current condition or data tied to a specific vehicle:

• “What’s the odometer reading for vehicle 123?”
• “What is the maintenance status of this truck?”
• “Are there any open defects on vehicle 456?”

Maintenance & Service Information: Get visibility into service needs and shop activity:

• “Is this vehicle currently in the shop?”
• “When is the next scheduled maintenance?”
• “Are there any active repair issues?”

Fleet-Level Insights: Ask broader operational questions across your fleet:

• “How many vehicles have open defects?”
• “Which vehicles are currently out of service?”
• “Which trucks need maintenance soon?”

Roadside & Operational Status: Check status related to incidents or roadside support:

• “Are there any open roadside events?”
• “Which vehicles currently need roadside assistance?”

Telematics & Reporting Signals: Pull data connected through integrations:

• “What is the telematics status of this vehicle?”
• “Are odometer readings being updated automatically?”

What You Can’t Ask (Current Limitations)

Out-of-scope topics include anything not related to fleet or vehicle data or general knowledge, policies, or unrelated topics. The system will block or not answer these prompts.

For example, questions you cannot ask are the following:

• Broad custom reports
• Detailed cost summaries over periods of time
• Order and shipment reporting
• Rental agreement lookups
• Requests that require the assistant to take action for you.

Step-By-Step Guide

For a quick checklist on how to use the AI Assistant in RyderGyde, follow the steps:

1. Log in to rydergyde.com or launch the RyderGyde mobile app. 
2. Select the RyderGyde AI launch button on the bottom center of the page. 
3. Type in a question or select one of the pre-formatted prompts and complete the request.
4. Select Enter or the Send arrow in the chat to initiate the request.
5. Allow several seconds for the AI to “think” about the correct response to your request.
6. A session ends when the chat window is closed or you navigate from the current page.