This article explains how to get started with the Ryder Rental Electronic Logging Device (ELD), which is included at no additional cost for all Ryder Rental customers with an active rental profile. You’ll learn how to activate your ELD account, log in through the MyGeotab platform, set up company and user information, add and remove rental vehicles, and ensure drivers are properly configured for Hours of Service (HOS) compliance. This guide is intended to help fleet managers and administrators complete initial setup and manage ELD requirements throughout the rental lifecycle.
For Fleet Managers
All Ryder Rental customers with an active rental profile are preconfigured with a Ryder Rental ELD account at no additional cost. The account is managed through Geotab and accessed via the MyGeotab platform. By default, the account administrator is the person listed as the ELD Contact (ELDC) in the company’s Ryder profile.
Activate Your Ryder Rental ELD Account
(Fleet Admin Only) Please allow up to 24 hours to receive the activation email. To activate and access your Ryder Rental ELD account:
- Visit: https://ryderintegration.geotab.com/registration/
- Enter the email address associated with the ELD Contact (ELDC) in your Ryder customer profile.
- You will receive an email with instructions to set your password and access your account at https://my.geotab.com.
- Once your account is activated, open a new page and go to https://my.geotab.com.
- Enter your email address and password.
- Click Log In.
Tip: Multiple Geotab Accounts
If you manage more than one Geotab account, you may be prompted to enter a database name. You can find your database name:
- In your password reset email.
- In the upper‑right corner of the MyGeotab screen after login.
- By contacting your Ryder representative.
Customers who already use Geotab for non‑rental fleets may be able to manage Ryder Rental vehicles within their existing account.
Set Up Company Information
After logging in, confirm that your company information is complete:
- Go to Administration > System > System Settings.
- Complete or verify the company name and address (required for Hours of Service) and maximum personal conveyance distance (optional).
- Select Save.
Add Drivers and Support Staff
Each driver and support staff member must have a user profile to access the Geotab Drive App.
Create or Edit Users
- Go to Administration > Users.
- Select Add to create a new user, or choose an existing user to edit.
- Verify your username, first and last name, password, and security clearance level.
Security Clearance Levels
- Ryder Rental Drive App User: Default for drivers.
- Ryder Rental Admin: Full administrative access.
- Ryder Rental Supervisor: Limited admin access (no vehicle or driver administration).
- Ryder Rental View Only: Read‑only access.
Custom roles may also be created if needed.
Configure Driver Accounts (Required for HOS)
For drivers using the Geotab Drive app, open the driver’s user profile.
- On the Driver tab, set this user as a driver to “Yes” and set Prevent driver access to shared data to “Yes.”
- On the UI Settings tab, confirm the distance measurement system, fuel economy measurement, and time zone.
- On the HOS Settings tab, the driver must provide the completed ruleset, applicable exemptions (e.g., Yard Move), home terminal and address, carrier number and authority information, and an accurate HOS configuration to ensure compliance.
Remove a Rental Vehicle When Returned
When a rental vehicle is returned, it must be removed from your Ryder Rental ELD account.
Option 1: Driver Removal (Geotab Drive App)
- Log in to the Geotab Drive App.
- Open Ryder ELD Service.
- Select Disable and confirm.
Option 2: Admin Removal (MyGeotab)
- Log in to https://my.geotab.com.
- Go to Vehicles.
- Search for the returned vehicle.
- Select More Details.
- Choose Unplug Device and Confirm.
- Note: Removing devices using other methods may result in loss of historical data.
Need Help?
If you experience any issues during activation or login, contact one of the following:
- Your local Ryder Rental location
- Ryder National Reservation Center: 1‑800‑345‑9282
- Ryder Rental ELD Support: 1‑833‑RyderELD (1‑833‑793‑3735)
Common Questions
Where do I go to add or manage users?
From the main menu, select Administration > Users. From there, you can add a new user or select an existing user to review or update their information.
How should data access groups be assigned?
Assign users only to the group(s) associated with their primary Ryder rental or sublease location. Users cannot view vehicles or HOS logs outside their assigned data access groups.
What materials do I keep in the cab?
Drivers must keep the Drive App Data Transfer Guide for Roadside Inspections, the Data Diagnostic & Malfunctions Guide, and the Drive App Manual in their cab at all times.
Are there any equipment or backup requirements?
Yes. Devices must be mounted in the cab using the provided dash-fixed mount, and drivers should have a backup paper logbook in case of an ELD malfunction.
How do I remove a rental vehicle when it’s returned?
You can remove a vehicle by either disabling the Ryder ELD Service in the Drive app or unplugging the device through Vehicles > More Details > Unplug Device (admin access required). Removing devices using other methods may delete historical data.
How is a rental vehicle added to the Ryder ELD account?
A driver must launch the Geotab Drive app and select No Vehicle and enable the Ryder ELD Service Add-In.
Then turn on the vehicle, enter the current odometer reading, and select Submit by confirming the vehicle name. If the vehicle name is incorrect, the driver should select It’s Not My Vehicle or contact an administrator.
Who is the default administrator for the Ryder ELD account?
The default administrator is the individual listed as the ELD Contact (ELDC) in the company’s Ryder profile.
How do I activate my Ryder ELD account?
To activate your account, send an email to now@ryder.com. You will receive an email with instructions to set your password and access your ELD account in Geotab. Please allow up to 24 hours to receive this email.
What should I do if I don’t receive the activation email or can’t access my account?
If you experience access issues, you can contact your local Ryder rental location or the National Reservation Center at 1-800-345-9282 or Ryder ELD Customer Support at 1-833-RyderELD (1-833-793-3735).
What do I do if I manage more than one Geotab account?
If you have multiple Geotab accounts, you will need to enter your database name when logging into your Ryder Rental account. Select the “+” sign below the password field to enter it.
How do I log in to Geotab for my Ryder ELD account?
Log in to Geotab using your email address and password. You may also need your database name, which can be found your initial password reset email, in the upper-right corner of the MyGeotab screen after logging in, or by contacting your Ryder sales representative.
Where do I add or manage users?
From the main menu in Geotab, select Administration > Users to add new users or manage existing accounts.