RyderGyde Help Center

Fleet Sync Overview

Published March 5th, 2026 by Alex Acosta

Ryder offers advanced telematics for power units, integrated with the vehicle’s onboard systems. This technology provides ELD, eDVIR, fuel performance data, and usage information, helping you increase your vehicle's availability and efficiency through reliable partnerships. Activating FleetSync Fleet Sync is free and takes just minutes to activate

Connected Fleet Solutions Overview

Published February 3rd, 2026 by Alex Acosta

Unlock the power of a connected fleet in this overview of Ryder's Connected Fleet Solutions. From visibility to compliance, safety, connectivity, and efficiency, Ryder Connected Fleet Solutions equips you with the tools and insights to take control of your fleet performance. Simplified Fleet Management with RyderGyde™ can help fleet managers and dri

Readings Overview

Published February 19th, 2026 by Alex Acosta

The RyderGyde™ Readings allow you to enter and monitor vehicle readings required by Ryder for variable rate billing on leased vehicles and trailers. Ryder pulls readings from multiple systems, and RyderGyde not only provides visibility to the readings; it allows customers to manually enter them as well. Customer-centered readings are prioritized ov

eDVIR Overview

Published March 30th, 2026 by Alex Acosta

This article provides an overview of eDVIRs and how they play a critical role in keeping drivers safe, vehicles road-ready, and fleets compliant. RyderConnect eDVIR makes the inspection and repair process easier by linking your ELD or DVIR app with RyderGyde™ and Ryder shop systems through reliable telematics service providers (TSPs). This closed-lo

IFTA Invoice Dashboard Overview

Published April 13th, 2026 by Alex Acosta

This article examines the IFTA Invoice Dashboard in the Fuel Reports section of RyderGyde™, which provides fleet managers with a clear, detailed view of all fuel tax charges billed to their account. The Dashboard Invoices reflect all invoices for the selected timeframe and include a summary of customer information and invoice totals. It can filter o

Quick Start Guide for Drivers

Published February 3rd, 2026 by Alex Acosta

The RyderGyde™ mobile app gives drivers easy access to tools that keep them safe, connected, and efficient on the road. Drivers can find Ryder locations, submit eDVIRs, check-in to the shop, and request roadside assistance. For Drivers Video Tutorial This 3-minute clip shows a quickstart guide for drivers within RyderGyde. Download the RyderGyde m

Roadside Case Overview

Published February 4th, 2026 by Alex Acosta

From the Roadside page in RyderGyde™, fleet managers can view active or recent roadside incidents across their fleet. Viewing Roadside Cases Key Insights Vehicle #: number under a roadside case review. Case #: Unique number for a vehicle under a roadside case review. VIN: VIN number of the vehicle under a roadside case review. Type: type of

How to set up ELD for your Rental Account as a Driver

Published February 23rd, 2026 by Alex Acosta

This article provides step-by-step guidance for setting up drivers and support staff within a Ryder ELD rental account. It explains how to create and configure user profiles for compliance, assign appropriate security clearance levels, and manage rental vehicles in the Geotab Drive app. Following these steps ensures that drivers can log hours of ser

How to Subscribe to a Spreadsheet Report

Published March 12th, 2026 by Alex Acosta

This article covers how to subscribe to reports on cost, fleet, fuel, rental, KPIs, maintenance, roadside assistance, and benchmarking analysis. With Subscriptions, users can have a new saved view of all their current reports for ease of access. For Fleet Managers Video Tutorial This 2-minute clip walks through how to subscribe to a spreadsheet repo

Fleet Map Overview

Published February 4th, 2026 by Alex Acosta

This article provides a brief summary of viewing the Live Fleet Map. With the Live Fleet Map, users can see in real-time where Ryder's fleet locations are stationed nationwide. This tool uses ELD-compliant OEM telematics to provide visibility into vehicle location, fuel usage, and driver behavior, along with a nationwide view of Ryder locations. A

Ryder Semi Trucks Overview

Published April 13th, 2026 by Alex Acosta

Ryder offers several semi‑truck rental configurations to support different freight, route, and operational requirements. This article provides an overview of available single‑axle, tandem‑axle, sleeper, and electric semi‑truck options, along with key characteristics that may help determine which configuration best fits your transportation needs.

How to Filter your Fleet

Published March 31st, 2026 by Alex Acosta

You can refine your fleet using the global filter, fleet filter, or groups filter. Regularly updating the filters to reflect any changes in fleet size, location, or operational priorities. This ensures that your fleet management remains dynamic and responsive to evolving requirements. For Fleet Managers Filter with the Global Filter This tool helps

FAQ for Fleet Managers

Published February 17th, 2026 by Alex Acosta

Understand essential tips and insights to effectively manage fleets and improve efficiency. View our frequently asked questions below. For Fleet Managers Why isn’t my unit appearing on RyderGyde? If a unit does not appear in the account, a few things should be checked first: You may be the first user for the account. You entered an FIS account numbe

How to Book Rentals

Published March 24th, 2026 by Alex Acosta

RyderGyde™ makes booking rentals easy. This article describes how to locate the Booking Rentals tab and how to use it. For Fleet Managers Truck Rental Simplified Our truck rental platform is the fastest and easiest way to reserve, view, and modify your Ryder rentals. Easy Booking: Reserve vehicles across the U.S. in just a few clicks. Self-Service C

How to Use the RyderGyde™ AI Assistant

Published March 6th, 2026 by Alex Acosta

Beta Test: AI Assistant Invite-Only This function is an experimental feature that is available to a limited group of users and may change before full release. You may notice changes as we improve the experience. Ryder has introduced AI capabilities within RyderGyde™ to help Fleet Managers and Drivers quickly access key fleet and vehicle infor

Product Announcements: February 2026

Published March 17th, 2026 by Alex Acosta

Explore the latest updates in RyderGyde for February 2026. For Fleet Managers and Drivers New Updates Vehicle Details Page: Enhanced vehicle-level information. Readings Page: Simpler readings entry process with new options for using the Bulk Upload spreadsheet. Inclusive Help Center: Designed for self-service questions asked by users. Vehicle D

Billing Contacts FAQ

Published April 13th, 2026 by Alex Acosta

This article provides the contact information for the separate categories in the Billing department. Fuel Tax Department Driver Trip Records and Individual Fuel Receipts Submissions Contact Trip_Records@ryder.com. GPS Reports (State Summaries & Audit Details) Submissions Contact GPS_Reports@ryder.com. Forms for Customers Reporting the

Rental FAQ

Published March 24th, 2026 by Alex Acosta

Explore essential insights on rental terms, agreements, and tips for maximizing your rental experience effectively. For Fleet Managers Can I rent Ryder trucks for personal use? No. Ryder rents trucks only for commercial purposes. Company must be a registered business. Ryder does not accept personal or one-way rentals. If I rent from one location

FAQ for Drivers

Published March 3rd, 2026 by Alex Acosta

Understand essential tips and insights to effectively use the RyderGyde™ mobile app. View our frequently asked questions below. For Drivers How do I get the RyderGyde mobile app? Downloading the RyderGyde mobile app is necessary for having on-the-go access to start eDVIRs, logging fuel receipts, checking in your vehicle, and finding shop locations,

Ryder Vans Overview

Published April 13th, 2026 by Alex Acosta

Ryder offers several types of commercial vans to support different transportation and delivery requirements. The following overview explains the key features and typical use cases for diesel sprinter vans, gas cargo vans, and electric cargo vans, helping you determine which option best fits your operational needs. These vans are equipped with commer

Ryder Commercial Trailers Overview

Published April 13th, 2026 by Alex Acosta

Ryder offers several trailer rental options to support short‑term, seasonal, or supplemental freight and storage needs. This article provides an overview of available trailer types, key features, and typical applications to help determine which trailer best aligns with your operational requirements. Dry Van Trailers Dry van trailers are commonly

How to Bulk Upload Vehicle Readings

Published March 3rd, 2026 by Alex Acosta

Follow these steps to bulk upload readings for odometer, hubometer, reefer, and standby hours. View the Readings Overview article for more information on managing readings. For Fleet Managers Bulk Upload Functionality If your fleet has more than 25 vehicles, you may want to use the bulk upload tool. This allows for entries or lookups from other syst

How to Use RyderGyde™ as a Driver

Published March 6th, 2026 by Alex Acosta

The RyderGyde™ mobile app enables drivers to be productive on the road. Available on iOS and Android devices, it provides roadside assistance, checks fuel prices, vehicle updates, and servicing inspections at your fingertips. Drivers can download the RyderGyde mobile app from the Google Play Store or the Apple App Store . For Drivers Video Tutorial

Understanding Total Cost of Ownership (TCO)

Published April 29th, 2026 by Alex Acosta

Managing a commercial fleet has become increasingly complex. Rising maintenance costs, fluctuating interest rates, and ongoing operational demands all make it more difficult for fleet managers to control expenses and plan effectively. One decision that often carries long-term financial impact is whether to buy or lease commercial vehicles. Owning a

How to Export Current Readings

Published February 4th, 2026 by Alex Acosta

This article walks through how to view and export readings from RyderGyde™. For Fleet Managers Step-by-Step Guide For a quick checklist on exporting your current readings, follow the steps: Log in to rydergyde.com. Select Readings. Select the search bar to find a specific unit or use the Filter button to locate a sub-fleet. To Export Click on the

Prompting Reports

Published April 21st, 2026 by Alex Acosta

This article provides a tutorial on how to open and use reports in RyderGyde™, including selecting report categories; handling prompts (questions) for filtering data and time frames; explaining the differences between Dynamic Date, which allows saving reports with refreshing data, and Date Hierarchy, which captures fixed time snapshots without data

How to set up ELD for your Rental Account as a Fleet Manager

Published February 23rd, 2026 by Alex Acosta

This article provides step-by-step guidance for setting up Fleet Managers who are responsible for activating and managing Ryder ELD rental accounts. It outlines how to access your preconfigured Ryder ELD rental accounts, complete required company setup in Geotab, and get support if you encounter login or access issues. Following these steps ensures

Quick Start Guide for Fleet Managers

Published February 3rd, 2026 by Alex Acosta

Fleet Managers can use rydergyde.com to effectively manage their fleet. With this all-in-one web application, you can manage your vehicles, get maintenance updates, get roadside service, and more. Its use of telematics connectivity adds an extra layer of transparency and trust that gives you the critical information you need to operate and optimize

How to Create an eDVIR

Published February 3rd, 2026 by Alex Acosta

This article covers frequently asked questions related to eDVIR pre-trip and post-trip inspections on a mobile device. These inspections are essential for ensuring the safety and reliability of vehicles in commercial fleets. Drivers electronically submit an eDVIR, an electronic Driver Vehicle Inspection Report, both pre-trip and post-trip. By stream

Fleet & Vehicle Details Overview

Published February 18th, 2026 by Alex Acosta

This article provides a brief summary of viewing the Fleet and Vehicle Details pages in RyderGyde™. On the Fleet page, you can easily search, view, export, and manage all your Ryder assets in one spot. Viewing Vehicle Details Step-By-Step Guide For a quick checklist for viewing fleet and vehicle details, follow the steps: Log in to rydergyde.com.

How to Select the Right TSP

Published April 10th, 2026 by Alex Acosta

In RyderGyde ™ and Ryder Connected Fleet, a Telematics Service Provider (TSP) is a third-party technology vendor that supplies telematics hardware, software, and data services for fleet vehicles. These providers gather and send vehicle information, like location, mileage, engine checks, driver habits, and compliance events, which Ryder uses in its s

Service Appointment Overview

Published March 19th, 2026 by Alex Acosta

This article examines how to view, schedule, and manage service appointments for smoother maintenance planning and better customer service. If plans change or details were entered incorrectly, RyderGyde™ makes it easy to reschedule vehicle appointments. Scheduling a Service Appointment Schedule Service at a Primary Shop Location 1. Log in to ryd

How to Contact Us

Published February 24th, 2026 by Alex Acosta

Whether it's fuel ticket support, a telematics inquiry, an insurance request, or any other question, Ryder has you covered for all your customer service needs. For Ryder Customers Ryder Assist Now Ryder’s innovative single-source customer service system. Customer Service Simplified With Ryder Assist Now, better, more convenient customer service is a

Ryder Trucks Overview

Published April 13th, 2026 by Alex Acosta

Ryder offers several light‑ and medium‑duty truck rental options designed to support different hauling, delivery, and operational needs. This article provides an overview of available truck types, key vehicle features, and common use cases to help you determine which option best fits your transportation requirements. Box Trucks Light‑duty box tr

How to Check In

Published March 4th, 2026 by Alex Acosta

The touchless check-in process utilizes the RyderGyde mobile app, kiosk, and VQR to provide a smooth vehicle check-in experience. When users arrive, they can easily open the app, follow the prompts, and have their vehicle registered and assigned a parking spot without the hassle of waiting in line or handling paper tickets. For Drivers Step-By-Step

Product Announcements: August 2025

Published March 17th, 2026 by Alex Acosta

Explore the latest updates in RyderGyde for August 2025. For Fleet Managers and Drivers New Updates Insights on the Dashboard: Enhanced data for fleet performance and spend summary. Viewing your Connected Fleet: A view of the fleet map that shows a customer's connected vehicles and Ryder shop locations. Maintenance Center: The Shop page of the m