This article provides an overview of eDVIRs and how they play a critical role in keeping drivers safe, vehicles road-ready, and fleets compliant. RyderConnect eDVIR makes the inspection and repair process easier by linking your ELD or DVIR app with RyderGyde™ and Ryder shop systems through reliable telematics service providers (TSPs). This closed-loop integration makes it easy for drivers, fleet managers, and Ryder technicians to share information about inspection problems, repairs, and certifications, reducing the need to enter the same data multiple times, improving maintenance tracking, and making sure that records are correct and meet compliance standards from inspection to repair.

How it Works

Driver vehicle inspection reports (DVIRs) are a crucial tool for keeping your fleet compliant and your drivers safe. RyderConnect eDVIR helps streamline inspections with a closed-look integration between your DVIR app and the Ryder shop. eDVIR is a 2-way data sync between your ELD / inspection software and the Ryder Shop. It eliminates the need for drivers or admins entering inspections twice and keeps your records compliant with technician-certified repairs.

1. The Driver records the defect in your compliant ELD/DVIR application.
2. The Driver checks in using RyderGyde Touchless Check-in or Kiosk at the shop and selects defects to address.
3. Ryder shop completes repairs and records disposition.
4. The Driver certifies the repairs done by technicians and views repair history in DVIR application. 

Understanding the timing of DVIR information between Ryder and your eDVIR system illustrated below can help you better manage this process.

Creating Defects on ELD

Geotab

From the Geotab ELD Device, initiate a new asset inspection:

1. Add Trailer
2. Review defects from prior inspection (can disposition and close out defect)
3. Select inspection type
4. Add new defect
5. Add comments for new defect
6. Add inspection comments
7. Sign inspection

Samsara

From the Samsara ELD Device initiate the DVIR:

1. Choose Vehicle Only or Vehicle and Trailer
2. Enter odometer and select inspection type
3. Review defects from prior inspections (can disposition and close out defect)
4. Add new defects
5. Select safety status

RyderGyde

From RyderGyde, initiate eDVIR:

1. Choose to add a Trailer
2. Enter odometer and select inspection type
3. Review defects from prior inspections (can disposition and close out defect)
4. Add new defects
5. Add comments for new defect
6. Select safety status
    

Dropping Off Vehicle for Repair

Shop Kiosk/RyderGyde

You can order from the Shop Kiosk or the RyderGyde Mobile App.

1. Enter vehicle and confirm
2. Confirm existing defects and/or enter additional defects
3. Select requested pickup date and time
4. Provide your contact info and, if desired, enroll in update notifications

Shop Repairs

Open defects from prior inspections initiated on TSP’s ELD are available in RyderGyde during check-in and on Ryder’s Shop System to be added to repair order. From Geotab, Samsara, and RyderGyde, Drivers and Fleet Managers can view a list of inspections, repair details, defects, and their status.

Shop Disposition Defects: Repair Appointment

• Initiating RyderGyde Check-in creates a Shop appointment with defects (if not already scheduled) and automatically checks it in.
• Appointment with defects can also be scheduled directly in APS.
• The Shop can check in an appointment from when the vehicle arrives at the shop and doesn’t check in via RyderGyde.
• RO can use tasks already scheduled, or additional tasks can be added.

Shop Disposition Defects: Completing a Repair

eDVIR tasks cannot be deleted or removed like regular tasks, and if they were not activated, they must be dispositioned when closing an RO. If a user creates an RO, they are required to activate the open eDVIR task(s) or defer them when closing the RO. If they are not dispositioned correctly, they will remain open indefinitely.

• Defects become repair tasks on RO. Ryder uses a defect-to-VMRS mapping table to convert defects into repair tasks.
• The technician activates the task when repair work is started and closes out the task when repair work is completed. Technicians have limited ability to adjust the original task.
• Closing out the RO will close defects associated with closed repair tasks
• Shop marks the APS appointment as complete when all tasks have been completed
• Dispositions for open eDVIR defects that have not worked in RO:
  • Not DOT-related; schedule for a later date (leaves eDVIR defect open)
  • Correction Unnecessary (closes eDVIR defect)
  • Repair managed by customer (closes eDVIR defect)
     

Telematics Service Providers

In RyderGyde and Ryder Connected Fleet, a Telematics Service Provider (TSP) is a third-party technology vendor that supplies telematics hardware, software, and data services for fleet vehicles. These providers gather and send vehicle information—like location, mileage, engine checks, driver habits, and compliance events, which Ryder uses in its systems for maintenance, billing, compliance, and performance analysis.

• Samsara: Supports RyderConnect Fleet Sync for automated odometer reporting, IFTA trip data, maintenance insights, and roadside diagnostics. 
  • Need to set up Samsara? Visit our Help article: How to Set Up Samsara Fleet Sync.
• Motive: Integrated via RyderConnect Fleet Sync to share vehicle location, fault codes, inspection reports, and mileage data. 
  • Need to set up Motive? Visit our Help article: How to Set Up Motive Fleet Sync.
• Verizon Connect: Enables near‑real‑time telematics data sharing with Ryder for billing accuracy, maintenance planning, and diagnostics.
  • Need to set up Verizon Connect? Visit our Help article: How to Set Up Verizon Connect Fleet Sync.
• Geotab: A large open telematics ecosystem commonly supported by Ryder Connected Fleet solutions.
  • Need to set up Geotab? Visit our Help article: How to Set Up Geotab Fleet Sync.
• Solera/XRS/Omnitracs: Enterprise telematics and ELD provider compatible with Ryder integration models.
  • Need to set up Solera/XRS/Omnitracs? Visit our Help article: How to Set Up Solera/XRS/Omnitracs Fleet Sync.
• OneView: This is Ryder’s centralized invoice and billing experience that gives customers a single place to view, manage, and understand charges across Ryder services.
  • Need to set up OneView? Visit our Help article: How to Set Up OneView Fleet Sync.
• Fleet Plus: Ryder’s maintenance management solution that provides visibility into vehicle service activity, repairs, inspections, and maintenance status.
  • Need to set up Fleet Plus? Visit our Help article: How to Set Up Fleet Plus Fleet Sync.

Ryder evaluates and supports providers based on data availability, security, mileage accuracy, and compatibility with Ryder systems, not exclusivity. For more information on Fleet Sync setup, visit our Help article: Fleet Sync Overview.

How TSPs are used in RyderGyde

• Data integration: Vehicle and driver data from a TSP flows into Ryder systems for visibility and reporting.
• Maintenance & eDVIR: TSP data supports electronic DVIR workflows, proactive maintenance, and defect tracking.
• Billing & IFTA: Automated odometer and trip data from TSPs helps reduce manual entry and improve accuracy for billing and fuel tax reporting.
• Flexibility: Ryder works with multiple vetted TSPs, allowing customers to keep their existing provider or select one that best fits their fleet.
• Security: Securely syncs customer telematics data to Ryder.

Common Questions