This article covers how to set up Fleet Sync for Motive customers. Securely sync connected fleet data for leased/maintained assets to maximize uptime and simplify fleet management.

What is Fleet Sync?

Fleet Sync is a free Ryder service that connects data from your telematics provider with Ryder systems and RyderGyde. 

By securely sharing vehicle data such as mileage, location, fuel information, and vehicle diagnostics, Fleet Sync helps automate fleet management processes and improves visibility across your Ryder-supported fleet.

• Remote Roadside Diagnostics: Enable Ryder agents to identify problems at breakdown and get your vehicle back into action.
• Minimize downtime: Enable Ryder shop with vehicle health insights to speed up diagnosis and minimize repair time
• Automated Odometer Reporting: Save time manually entering mileage for billing.

Step-by-Step Guide

1. Turning on RyderConnect Fleet Sync helps link critical vehicle data to Ryder, and it just takes a few minutes. To learn more about the benefits of Fleet Sync, visit go.ryder.com/fleetsync.
2. Request the Fleet Sync App in Motive Marketplace and select Get This App. It will route you to the Motive dashboard.
3. Select Install. The Motive API Support team will reach out to you and create an API key. 
4. Share the Token. 

Share the API Key (Token)

Email ryderconnect_onboarding@ryder.com with the following:

• A note that you are signing up for Fleet Sync
• Customer Name or Lessee number
• API key
• Additional points of interest, if any. 

Ryder will email you when the integration is complete. This typically takes 3-5 business days. If you have any questions, please contact the RyderConnect onboarding team at ryderconnect_onboarding@ryder.com.