These instructions are relevant for RyderConnect Fleet Sync, a tool designed to connect essential vehicle data to Ryder, and it only takes a few minutes to set up. Turning on RyderConnect Fleet Sync helps link critical vehicle data to Ryder and it only takes a few minutes.

For Solera/XRS/Omnitracs Fleet Sync users

Support Omnitracs Solutions

Onboarding Instructions

1. Contact RyderGyde™ at ryderconnect_onboarding@ryder.com with details about your current Omnitracs solution and which product you want to activate. We will work with Omnitracs to confirm if your solution is compatible. 
2. Once we determine if your system is compatible, you must sign a Solera Data Sharing Authorization Form for Ryder through Solera. Contact your Solera account manager to request this document. 

Welcome Process

1. Once signed, please notify RyderConnect Onboarding at ryderconnect_onboarding@ryder.com, and we will proceed with the onboarding process.
2. After we receive confirmation of your signed authorization, our team will set up a preliminary integration schedule tailored to your needs. You will receive a welcome packet via email, which includes detailed guides and resources to help you navigate our platform efficiently. We would recommend you review these materials to familiarize yourself with our system's capabilities and features.
3. Our support team will reach out to schedule a virtual orientation session. During this session, we will provide an in-depth look at the RyderConnect platform, answer any questions you may have, and offer tips for optimizing your use of the system.
4. Once your system is fully integrated, our customer success team will continue to be available for ongoing support. We want you to be happy and get the most out of our services, so please reach out with any questions or comments.

Common Questions