This article provides step-by-step guidance for initial account-level setup for Electronic Logging Device (ELD) for Ryder rental vehicles.  Note, this initial setup is required before ELD can be activated for an individual vehicle.

For Fleet Managers

If you have difficulty accessing your account, you can either call your local rental location, call the National Reservation Center at 1-800-345-9282, or call Ryder ELD Customer Support at 1-833-793-3735.

Profile Registration

All Ryder customers with rental profiles are preconfigured with a Ryder ELD (electronic logging device) account. By default, the administrator for the account is the individual assigned to the “ELD Contact” in their company’s Ryder profile. In order to activate and access your profile, send an email to now@ryder.com. Please allow up to 24 hours to receive this email.

To Register your ELD Account, complete these steps:

1. Visit: https://ryderintegration.geotab.com/registration/ 
2. Enter the email address associated with the ELD Contact (ELDC) in your Ryder customer profile.
3. You will receive an email with instructions to set your password and access your account at https://my.geotab.com. 
4. Once your account is activated, open a new page and go to https://my.geotab.com.
5. Enter your email address and password.
6. Click Log In.

Geotab Account Setup

1. Login to Geotab. Your database name can be found in any of the following locations, such as in your initial password reset email or in the upper right corner of your MyGeotab screen on login, or by contacting your Ryder sales representative.
2. Enter your email address and password, then select Log in. 
3. In the MyGeotab web portal, select Administration > System > System Settings and make sure the following fields are complete: 
   1. Company Name 
   2. Company Address (required for HOS) 
   3. Maximum Personal Conveyance Distance (optional for HOS) 
   4. Any other information if applicable
4. Select Save.

Add Drivers & Support Staff in Geotab

Drivers will need a username and password to log in to the Geotab Drive app. Additionally, before drivers can use the Drive app to manage their hours of service (HOS), they must have their accounts created and configured to meet compliance regulations. In order to add drivers and non-driving staff, you’ll need to create profiles for each:

1. Select Administration > Users. If a driver does not already have an account, select Add to create a new user. Alternatively, select the driver’s account from the list.
2. Verify that the account has the following information on the User tab: Username | First & Last Name | Password | Appropriate Security Clearance Level
3. While still in the User Edit > Driver tab > This User Is A Driver > Yes.
4. Select Yes to Prevent Driver Access To Shared Data.
5. On the UI Settings tab, ensure that the following is correctly set up: Distance Measurement System | Fuel Economy Measurement | Time Zone
6. On the HOS Settings tab, configure the following information: Ruleset followed by driver | The exemptions relevant to the driver (e.g., Yard Move, Personal Conveyance) | Home terminal | Home terminal address | Carrier number | Authority name (Required if company operates with more than one DOT#) | Authority address (Required if company operates with more than one DOT#)

Security Clearance Levels

• Ryder Rental Drive App User: Default clearance for Drive app users.
• Ryder Rental Admin: Default clearance fleet admin; highest default clearance level.
• Ryder Rental Supervisor: Similar to Ryder Rental Admin, but cannot administer driver accounts, vehicles, or system settings; ideal for support staff that may need to make minor configuration changes.
• Ryder Rental View Only: View-only capabilities.

Activating ELD for each Rental

Drivers must activate ELD service as a vehicle is rented.  See How to set up ELD Rental Accounts as a Driver for more information.

Removing Rental Vehicles

When your fleet has completed using the Ryder rental vehicle and has returned it, your company must remove the vehicle from your Ryder account using one of the following methods:

Driver App

1. Launch the Geotab Drive app.
2. Enter your username and password
3. On the Dashboard, select the Ryder ELD Service button > select Disable. Confirm this action by selecting Stop within the popup.

Geotab Admin

1. In Geotab, navigate to the main menu and select Vehicles. In the search box, enter the name of the vehicle that is being returned.
2. Vehicles > More Details > Unplug Device. Devices should only be removed using the above methods. Removing devices using any other method may delete historical data from your fleet’s account. Confirm this action by selecting Unplug Device on the next popup. 

Common Questions