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The touchless check-in process utilizes the RyderGyde Kiosk to provide a smooth vehicle check-in experience. When you arrive, you can easily find the Kiosk tablet stand in the shop, follow the prompts, and have your vehicle registered and assigned a parking spot without the hassle of waiting in line or handling paper tickets.
For Drivers
Step-by-Step Guide
For a checklist for checking in your vehicle using the Kiosk, follow the steps:
- Walk into the shop and begin the check-in process from the Kiosk by selecting your language first.
- Input the vehicle's identifying information or scan the barcode on the vehicle.
- Once you locate the vehicle, please verify the accuracy of the information.
- Responding to the questions and providing the power unit's odometer reading is optional. If checking in a tractor and a trailer, you must start a separate drop-off for the trailer.
- If there is an existing appointment or a PM due for the vehicle, the Driver will be prompted to answer Yes/No to have it done during this visit
- Defects show outstanding items noted on a pre/post-trip eDVIR from either a connected telematics system or RyderGyde. The driver can add additional repair requests if needed.
- If the driver can add additional repair requests by selecting ADD DEFECT / Service. The page will show top issues, or the driver can search for items not on the list. Next, proceed.
- The driver will let the shop know if they are dropping off the unit or waiting on site. If they drop the vehicle off, they will be prompted to request a pickup date and time.
- The driver will enter their contact information and select COMPLETE CHECK-IN to complete the process. The driver will be presented with a QR code that can be scanned so they can track the vehicle while in the shop. The shop receives the check-in and sends an alert back to the driver.
Check in with the Mobile App
Need help checking in with the Mobile App? Visit our article, How to Check In Using the Kiosk, to get started.
Check in with the VQR Code
Need help checking in with the VQR Code? Visit our article, How to Check In Using the Mobile App, to get started.
Need to Check In your Vehicle with our Mobile App?
Visit our help article How to Check In for steps on how to check in your vehicle using the RyderGyde mobile app or VQR code.
Common Questions
How does the touchless check in process work?
When you arrive at the shop, open the RyderGyde mobile app and follow the on-screen prompts to register your vehicle, complete the inspection, and receive confirmation, all without interacting with a physical kiosk.
What are open items during inspection?
Open Items are defects previously noted on a pre-trip or post-trip eDVIR. These items are displayed during the inspection and can be deferred if appropriate.
Do I need to wait in line or use paper tickets?
No. The new touchless check-in feature eliminates the need to wait in line or handle paper tickets by allowing you to complete check-in entirely through the mobile app.
Will I receive proof that my inspection was completed?
Yes. A confirmation message is displayed once the inspection is submitted, and additional documentation may be sent via email or app notifications.