The touchless check-in process utilizes the RyderGyde mobile app to provide a smooth vehicle check-in experience. When you arrive, you can easily open the app, follow the prompts, and have your vehicle registered and assigned a parking spot without the hassle of waiting in line or handling paper tickets.

For Drivers

Step-By-Step Guide

For a checklist for checking in your vehicle using the mobile app, follow the steps:

1. Note: You can't check in to an on-site shop through the mobile app. Begin the check-in process by inputting the vehicle's identifying information, such as the Ryder unit number or VIN outside the shop.
2. Once the vehicle page opens, verify the unit information for accuracy. The odometer reading is optional. If the unit’s telematics system is connected to Ryder, the odometer reading will populate automatically. Select CONFIRM to continue.
3. If checking in a tractor and a trailer, you must start a separate drop-off for the trailer.
4. If there is an existing appointment or a PM service is due for the vehicle, you will be prompted to answer Yes/No and have it done during this visit.
5. If there are open defects, you will see a Service Summary page displaying the defects identified in a pre- or post-trip eDVIR through a connected telematics system or RyderGyde. You can also add new repair requests as needed.
6. To add additional repair requests, select ADD DEFECT / Service. The page will show top issues, and you can search for items that are not on the list. Next, proceed. 
7. Select whether you are dropping off the vehicle or waiting on-site. If dropping it off, you will be prompted to request a pickup date and time.
8. Enter your contact information and select COMPLETE CHECK-IN. 

Check-in with the Kiosk

Need help checking in with the Kiosk? Visit our article, How to Check In Using the Kiosk, to get started.

Check-in with the VQR Code

Need help checking in with the VQR Code? Visit our article, How to Check In Using the VQR Code to get started.

Common Questions