The touchless check-in process utilizes the RyderGyde™ mobile app, kiosk, and VQR to provide a smooth vehicle check-in experience. When users arrive, they can easily open the app, follow the prompts, and have their vehicle registered and assigned a parking spot without the hassle of waiting in line or handling paper tickets.

For Drivers

Step-By-Step Guide

For a checklist for checking in your vehicle, follow the steps:

Using the Mobile App

1. Launch the RyderGyde™ mobile app and select check-in.
2. Input the vehicle's identifying information or scan the barcode on the vehicle.
3. Please verify the accuracy of the information once the vehicle is located.
4. Respond to the questions and provide the power unit's odometer reading. When entering a power unit reading, if the unit is a tractor, the trailer prompt will appear.
5. If there are any outstanding items, please assess whether they remain a concern. Tap Next Step to proceed.
6. Go through the vehicle inspection items and categories, selecting the relevant ones. Open Items signifies the defects noted on a Pre/Post-trip eDVIR. Defer open items here. Defects noted on an integrated Telematics Service Provider’s Pre/Post-trip eDVIR will appear in the Open Items tab. If Yes was selected for additional defects noted, the Driver will go through the categories to add defects not noted in Open Items. If Yes was selected for having a trailer, the driver will be prompted to the Trailer category. Tap Next Step to proceed. 
7. If there is an existing appointment for the vehicle, the Driver will be prompted to answer Yes/No. Tap Complete Inspection.
8. Confirm or enter the correct contact information, tap Yes/No regarding waiting on-site, then tap Next Step. The Driver receives a reminder to call the shop for next steps and drop off keys. The shop receives the check-in and sends an alert back to the driver.

Using the Kiosk

1. Walk into the shop and begin the check-in process from the Kiosk by selecting your language first.
2. Input the vehicle's identifying information or scan the barcode on the vehicle.
3. Once you locate the vehicle, please verify the accuracy of the information.
4. Respond to the questions and provide the power unit's odometer reading. When entering a power unit reading, if the unit is a tractor, the trailer prompt will appear.
5. If there are any outstanding items, please assess whether they remain a concern. Tap Next Step to proceed.
6. Go through the vehicle inspection items and categories, selecting the relevant ones. Open Items signifies the defects noted on a pre/post-trip eDVIR. Defer open items here. Defects noted on an integrated Telematics Service Provider’s Pre/Post-trip eDVIR will appear in the Open Items tab. If Yes was selected for additional defects noted, the Driver will go through the categories to add defects not noted in Open Items. If Yes was selected for having a trailer, the driver will be prompted to the Trailer category. Tap Next Step to proceed. 
7. If there is an existing appointment for the vehicle, the Driver will be prompted to answer Yes/No. Tap Complete Inspection.
8. Confirm or enter the correct contact information, tap Yes/No regarding waiting on-site, then tap Next Step. The Driver receives a reminder to call the shop for next steps and drop off keys. The shop receives the check-in and sends an alert back to the driver.

Using the Ryder Truck VQR Code

1. Locate the VQR in your truck and hover your camera over it. 
2. If using an iPhone, select the yellow bar popup with the link to proceed to check-in. If using an Android device, select a similar link popup and begin the check-in process.
3. Input the vehicle's identifying information or scan the barcode on the vehicle.
4. Please verify the accuracy of the information once the vehicle is located.
5. Respond to the questions and provide the power unit's odometer reading. When entering a power unit reading, if the unit is a tractor, the trailer prompt will appear.
6. If there are any outstanding items, please assess whether they remain a concern. Tap Next Step to proceed.
7. Go through the vehicle inspection items and categories, selecting the relevant ones. Open Items signifies the defects noted on a pre/post-trip eDVIR. Defer open items here. Defects noted on an integrated Telematics Service Provider’s Pre/Post-trip eDVIR will appear in the Open Items tab. If Yes was selected for additional defects noted, the Driver will go through the categories to add defects not noted in Open Items. If Yes was selected for having a trailer, the driver will be prompted to the Trailer category. Tap Next Step to proceed. 
8. If there is an existing appointment for the vehicle, the Driver will be prompted to answer Yes/No. Tap Complete Inspection.
9. Confirm or enter the correct contact information, tap Yes/No regarding waiting on-site, then tap Next Step. The Driver receives a reminder to call the shop for next steps and drop off keys. The shop receives the check-in and sends an alert back to the driver.

Please review any remaining information, and then tap Agree. A confirmation message will pop up in SMS indicating that the vehicle inspection has been completed. Review email or app notifications for any follow-up actions or documentation that may be required.
 

Common Questions