How to set up Fleet Sync for Isaac (English)
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This article covers how to set up Fleet Sync for Isaac customers.
What is Fleet Sync?
Fleet Sync is a free Ryder service that connects data from your telematics provider with Ryder systems and RyderGyde.
By securely sharing vehicle data such as mileage, location, fuel information, and vehicle diagnostics, Fleet Sync helps automate fleet management processes and improves visibility across your Ryder-supported fleet.
Setup Instructions
To activate your integration, you’ll need access to your ISAAC account and the ability to obtain API credentials from your ISAAC administrator or ISAAC support team.
Note: This integration currently supports telematics data only and does not include inspection or driver-reported data.
- Email ryderconnect_onboarding@ryder.com with your company name, contact information, and a request to activate the ISAAC integration.
- You will be asked to provide your ISAAC server URL and API credentials (username/password or token). Each ISAAC customer typically has a unique server environment.
- If you do not have your credentials, contact support@isaacinstruments.com to request your server URL and API credentials.
- After activation, Ryder will validate the connection, and your ISAAC data will flow into the systems to support fleet visibility, maintenance insights, and reporting. Onboarding typically takes 3-5 business days but may vary.
Common Questions
Do I need to install anything?
No, Ryder manages the integration setup.
How long does activation take?
Timing depends on credential availability and validation.
Is there a cost to activate?
Activation through Ryder typically does not require setup work; confirm any ISAAC-related costs directly with ISAAC.
Who do I contact for help?
For assistance with Ryder onboarding, contact RyderConnect_Onboarding@ryder.com. For assistance with ISAAC support, contact support@isaacinstruments.com.