How to set up ELD for your Rental Account as a Fleet Manager
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This article provides step-by-step guidance for setting up Fleet Managers who are responsible for activating and managing Ryder ELD rental accounts. It outlines how to access your preconfigured Ryder ELD rental accounts, complete required company setup in Geotab, and get support if you encounter login or access issues. Following these steps ensures your rental fleet is properly configured for compliance and ready for driver use.
For Connected Fleet Managers
Profile Registration & Activation
All Ryder customers with rental profiles are preconfigured with a Ryder ELD (electronic logging device) account. By default, the administrator for the account is the individual assigned to the “ELD Contact (ELDC)” in their company’s Ryder profile. In order to activate and access their profile, send an email to us at now@ryder.com. An email will be sent to you allowing you to set your password and access your ELD account on Geotab. Please allow up to 24 hours to receive this email.
If you have difficulty accessing your account, you can either call your local rental location, call the National Reservation Center at 1-800-345-9282, or call Ryder ELD Customer Support at 1-833-RyderELD (1-833-793-3735).
- Login to Geotab. Your database name can be found in any of the following locations, such as in your initial password reset email or in the upper right corner of your MyGeotab screen on login, or by contacting your Ryder sales representative.
- Enter your email address and password, then select Log in.
- Setup Company Information
- In the MyGeotab web portal, select Administration > System > System Settings and make sure the following fields are complete: Company Name | Company Address (required for HOS) | Maximum Personal Conveyance Distance (optional for HOS) | Any other information if applicable
- Select Save.
Tip: Ease of Access
If you have more than one Geotab account, you’ll be required to enter your database name when logging into your Ryder Rental account by selecting the “+” sign below the password field and entering your database name. Customers already operating Geotab in their non-rental fleet will be able to view and manage Ryder Rental vehicles in their own non-rental Geotab account. More instructions on activating this feature will be available in the near future.
Need to set up ELD for your Rental Account as a Driver?
Visit our article on How to set up ELD Rental Accounts as a Driver for more information.
Common Questions
| Who is the default administrator for the Ryder ELD account? | The default administrator is the individual listed as the ELD Contact (ELDC) in the company’s Ryder profile. |
| How do I activate my Ryder ELD account? | To activate your account, send an email to now@ryder.com. You will receive an email with instructions to set your password and access your ELD account in Geotab. Please allow up to 24 hours to receive this email. |
| What should I do if I don’t receive the activation email or can’t access my account? | If you experience access issues, you can contact your local Ryder rental location or the National Reservation Center at 1-800-345-9282 or Ryder ELD Customer Support at 1-833-RyderELD (1-833-793-3735) |
| How do I log in to Geotab for my Ryder ELD account? | Log in to Geotab using your email address and password. You may also need your database name, which can be found your initial password reset email, in the upper-right corner of the MyGeotab screen after logging in, or by contacting your Ryder sales representative |
| What do I do if I manage more than one Geotab account? | If you have multiple Geotab accounts, you will need to enter your database name when logging into your Ryder Rental account. Select the “+” sign below the password field to enter it. |
| Where do I add or manage users? | From the main menu in Geotab, select Administration > Users to add new users or manage existing accounts. |