This article explains how Ryder invoices services, delivers and manages invoices, and supports multiple payment methods, including online billing, dispute management, and recurring ACH payment processing. Ryder offers a variety of services or components that we may invoice you for. The grouping of charges on a Ryder invoice is flexible and may be adjusted to meet your specifications. 

Ryder Online Invoicing

Ryder Invoicing provides Ryder customers a secure, advanced, and easy-to-use online platform for managing invoices and payments. The tool is accessible via a link from the Ryder customer website and offers the following features:

• View account demographic and balance information.
• Update user preferences for contact and invoice delivery.
• View invoices (open and closed) Automated email notification when new invoices are issued.
• View and download PDF invoice copies Automated delivery of invoice copies and SHUT/TRIPS reports via email or fax.
• Approve invoices for payment.
• Ability to enter comments on the invoice level.
• Pay invoices via Credit Card or ACH. Generate a Statement (Open Items in Excel).
• View past and future scheduled payments View SHUT/TRIPS reports when applicable.
• Dispute invoices with configurable reason codes View a list of users in your company.

To set up access to the online invoicing portal, visit ryder.com/en-us/customer-tools. Scroll to the bottom of the page and select the box marked Invoice Management. Then select Sign Up and follow the instructions on the screen. Another recommended option is to receive invoices via email with a PDF of the invoice attached. 

For questions related to these functions, please contact onlinetools@ryder.com or call. Customer Care: 1-800-947-9337. Hours of operation: M-F 8:00 AM-5:00 PM EST.

How to Enroll for Online Invoicing

To enroll in invoicing, follow the steps below:

1. From the Online Invoice Sign-On screen, select Enroll now.
2. Input customer details and select Continue. Select Certify and select Continue.
3. [Optional] For access to additional customer numbers:
   A. Add a customer number in the Account box
   B. Select +ADD, or select the box to Enroll all accounts within my company. 
4. Follow the verification instructions, read the Legal Notice, and select “I AGREE.”
5. Select DONE to complete your enrollment. Approval may take up to 3 business days.

Basic Navigation

User Preference: Allows you to change your contact information and invoice delivery preferences.
Home Icon: Default account page displaying Account Details and Invoices.
ACH Bank Info: Manage ACH banking information for all accounts under the parent with the ability to override the banking info for individual accounts.
Payment History: Shows a chronological list of payments made on the Ryder Invoicing Portal, including any future payment scheduled.
Statement: Generate a Statement of Account listing all open invoices for a Parent or individual account in Excel.
Communication History: View a chronological list of email or fax communication (invoices, SHUT/Trip reports).
User Activity View: my chronological user activity history (Logged On, View Invoice, Approved Invoice, Payment Made, etc.).
Search—SHUT/TRIPS: Locate and view any SHUT/TRIP report utilizing various search criteria.
Log Off: Sign out of the Ryder Invoicing Portal.

Methods to Submit Payments

Ryder offers various methods to pay invoices:

• Online
• ACH/Autopay
• ACH/EFT
• Check
• Overnight check submission address
• Wire

Viewing Payment History

To look up a payment made in the system:

• Access your account and select the Payment History Icon in the side menu bar.
• All payments submitted will show in chronological order, with the most recent at the top of the Payment History page.

Transaction Statuses

• Submitted: Entered in the system but not being processed yet.
• Processing: Information is sent to the payment provider and is in progress.
• Closed: Ryder received funds, and the invoice is closed.
• Scheduled: Payment information entered in the system but will not be sent until payment
  schedule date.

Payment Process

Ryder will draw payments via ACH as per the signed ACH agreement. An ACH draft notification will be sent approximately 7 days prior to the draft. Contact your account manager if there are any concerns regarding the specific invoices being drafted for payment.

RyderGyde Invoice Visibility

Invoices can be viewed but not paid in RyderGyde. To learn more, visit our help article How to View your Invoices in RyderGyde.

For inquiries related to invoicing, please contact NOW@ryder.com.

Common Questions