How to set up Motive Fleet Sync
Quick Links
These instructions are relevant for RyderConnect Fleet Sync, a tool designed to connect essential vehicle data to Ryder, and it only takes a few minutes to set up. Turning on RyderConnect Fleet Sync helps link critical vehicle data to Ryder and just takes a few minutes.
For Motive Fleet Fleet Sync users
Request Fleet Sync App in Motive Marketplace
- Find the RyderConnect Fleet Sync app in the Motive Marketplace.
- Tap Get This App.
- Once you are routed to the Motive dashboard, select Install.
Generate a Token
- Select Entire Organization (you can optionally use a tag to limit access to Ryder assets).
- Select Generate Token.
- Select Copy to Clipboard.
Share the Token
Email ryderconnect_onboarding@ryder.com with the following:
- A note that you are signing up for Fleet Sync
- Customer Name or Lessee number
- API key
- Additional points of interest, if any.
Ryder will email you when the integration is complete. This typically takes 3-5 business days. If you have any questions, please contact the RyderConnect onboarding team at ryderconnect_onboarding@ryder.com.
Tip: Motive API Support
- The Motive API support team will reach out to the admin of the account via email and will confirm that the account is subscribed to Fleet Sync.
- Once the Motive API support team confirms the subscription, they will create an API key and provide instructions on where it is located.
- Make sure the account is Subscribed by the Admin.
Common Questions
How do I generate a token in Motive Fleet?
After installing Motive Marketplace in Fleet Sync, select Entire Organization (you can optionally use a tag to limit access to Ryder assets) and select Generate Token > Copy to Clipboard. Finally, email ryderconnect_onboarding@ryder.com with the following in the subject bar: Fleet Sync, Customer Name, or Lessee number/Token