From the Roadside page in RyderGyde™, fleet managers can view active or recent roadside incidents across your fleet. 

For Fleet Managers

Viewing Roadside Cases

Key Insights 

• Vehicle #: number under a roadside case review.
• Case #: unique number for a vehicle under a roadside case review.
• VIN: VIN number of the vehicle under a roadside case review.
• Type: type of vehicle under a roadside case review.
• Domicile: the last domicile location where the vehicle is located.
• Created date: date that the case was created.
• Roadside Status: the current roadside case status in real time. Examples include Locating Breakdown, Service Provider en Route, Case Completed, Case Canceled, Case Transferred to Shop, and Assigning Service to Provider.
• Columns: filter their roadside cases by vehicle number, case number, VIN, vehicle, vehicle type, domicile location, product line, created date, roadside status, and actions.
• Filter: filter roadside cases by vehicle number, case number, and VIN.
• Tracker: This tool opens a new browser, prompting users to allow their location to track their vehicle. A user can only find their vehicle if they allow the Tracker access to their location. 
• Details: case number, case status, vehicle name, VIN number, breakdown location, vehicle information, case information, service providers, and time overview.
• Download: Downloadable roadside status cases as CSV, Excel, or a PDF.
• Create: Create a roadside case.

Creating a Case

In the event of a breakdown, create a roadside case to request assistance. 

There are 3 ways to create a case:

• In rydergyde.com, go to Roadside > Create  (How To Create a Roadside Case-Desktop).
• In the RyderGyde™ mobile app  (How To Create a Roadside Case-Mobile).
• Visit roadside.ryder.com from any device.

After Creating a Case:

• The case will enter a call queue, waiting for the next available agent.
• When answered, the agent contacts the driver to confirm the roadside case information.
• The driver receives a link to verify their location and to track the progress of the case.
• The agent searches for a suitable vendor.
• A vendor, whether Ryder or a third-party shop, is dispatched.
• The agent checks with the vendor 90 minutes from dispatch.

Common Questions