Quick Links
If you broke down and started a roadside case, use RyderGyde™ to track its status. The Roadside Tracker shows the status categories of your case. You can optionally receive notifications via text or email to keep you updated. Fleet Managers and Drivers can also track case status by signing up for alerts when they drop the vehicle off at the shop. Once a roadside case is created by a Driver or Fleet Manager, it becomes trackable. An agent will communicate with the driver, and the case will become active.
For Fleet Managers and Drivers
Video Tutorial
This 3-minute clip walks through how to track a roadside case.
Step-By-Step Guide
For a quick checklist on status tracking, follow the steps:
- Log in to rydergyde.com.
- Navigate to Roadside.
- Select a case from the list or search for a unit.
- Click on Tracker in the Actions column.
- A new browser tab will launch, showing case details.
- The service can be refreshed to get the most up-to-date information as well as a live map view.
- Alternatively, in Roadside > Roadside Status, a simplified version of the most recent activity will be displayed.
Status categories
- Assigning Provider
- Provider on Site
- Vehicle Towed
- Service en Route
- Repair Complete
- Case Completed
- Case Canceled
Notifications
Throughout the process, notifications are sent to either the Driver or the Fleet Manager for updates on the status changes.
Common Questions
When does a roadside case become trackable?
A roadside case becomes trackable once it moves out of the created status. This occurs after the case is initiated by either the Driver or the Fleet Manager and an agent begins communication with the Driver.
How do I open the roadside tracker?
Log in to rydergyde.com, then navigate to Roadside > Actions > Tracker. This opens a new browser window displaying live vehicle updates and case details. Alternatively, go to Dashboard > Roadside > Roadside Status Tab.
Will I receive notifications during the process?
Yes. Notifications are sent throughout the process to either the Driver or the Fleet Manager when the case status changes.
What information is available in the tracker?
The tracker provides real-time updates, including vehicle details, service progress, and a live map view. You can refresh the page at any time to view the most up‑to‑date information.